New You Lab Review
Rank #3 of 10
newyoulab.co.za vendor site ↗ (reference only, not an endorsement)
Evidence confidence: Medium-High. · Last verified: 2026-09-22
A vendor with a genuinely comprehensive Terms & Conditions page and a real, actively-managed Google Business Profile (5.0 from 39 reviews) — corrected upward after this research's own earlier URL error and missed reputation signal.
What we verified
We independently confirmed that newyoulab.co.za publishes retatrutide in 5mg, 30mg and 60mg listings priced at R1,650.00 (30mg) and R1,950.00 (60mg), alongside an explicit statement that products are not registered with SAHPRA [23]. A corrected re-check found the real Terms & Conditions page (an earlier pass of this research had guessed an incorrect URL and recorded a false 404) is genuinely comprehensive [70]. We also independently confirmed a real Google Business Profile for New You Lab showing a 5.0 rating from 39 reviews, a specific street address, and personal responses from the owner to individual reviewers [73] — an independent reputation signal an earlier pass of this research had not located.
What the vendor claims
The site describes its products as “Premium Peptides with 99% Purity Tested in an independent Laboratory in EU,” without naming that laboratory. Its Terms & Conditions state products are strictly for research purposes, are not registered with SAHPRA, and that “NO WEIGHT LOSS CLAIMS ARE MADE BY NEW YOU LAB” and “NO HEALTH BENEFIT CLAIMS ARE MADE BY NEW YOU LAB” [70]. Its Contact page repeats the research-use-only disclaimer and states an 18+ age restriction [71].
Testing & documentation
The purity/testing claim names no specific laboratory and provides no batch or report identifier, and no downloadable COA is referenced. This is a generic testing claim rather than a checkable disclosure.
Business transparency
A real Google Business Profile lists New You Lab as a “Health consultant” at 6 Claremont Rd, Woodleigh, KuGompo City, 5241, with the same phone number (079 827 0852) published on the vendor's own site [73]. The Contact page additionally publishes an email address (labsnewyou@gmail.com) — a personal Gmail address rather than a branded company domain. No business registration or CIPC number is published anywhere.
Shipping
The site publishes specific, itemised delivery pricing: Postnet collection at R110, and door-to-door nationwide delivery at R250. The Terms & Conditions page adds that New You Lab “accepts NO RESPONSIBILITY WHATSOEVER for any breakages or damages that occur once handed over to the courier,” and that tracking is the customer's responsibility [70]. No specific delivery timeframe or named courier was found.
Refunds & returns
The Terms & Conditions page states plainly: “Products already delivered cannot be returned unfortunately. Strictly NO Returns or Refunds” [70]. This is a clear, if strict and customer-unfavourable, published policy — a genuine disclosure rather than an absence of one.
Website & policies
A corrected re-check found the real Terms & Conditions page (at a different URL than an earlier pass of this research had guessed) is genuinely comprehensive, covering company/contact, pricing, order processing, payment, shipping liability, refunds, user responsibilities (18+, research-use-only), intellectual property, and warranty/liability disclaimers [70]. It also contains an unfilled template placeholder (“governed by the laws of [Your Country / Jurisdiction]”), suggesting the document was adapted from a generic template without full customisation. No privacy policy was found anywhere on the site.
Public reputation
New You Lab's Google Business Profile, checked directly on 2026-09-22, shows a 5.0 rating from 39 reviews, categorised as a “Health consultant” [73]. Reviewers describe positive personal-service experiences and, in several cases, specific weight-loss results; the business owner responds personally and warmly to individual reviews (e.g. “Thank you for your lovely review and well done”), indicating active, engaged reputation management. We did not find visible negative reviews to assess how the owner handles criticism specifically, but the volume, consistency and personal engagement here are among the strongest independent reputation signals found in this edition.
Regulatory & research-use context
New You Lab is one of the few vendors in this sample to explicitly and prominently state that its products are not registered with SAHPRA, reinforced by an unusually direct “no weight loss claims, no health benefit claims” disclaimer (see our retatrutide research overview for the broader regulatory picture). Set against that, some Google reviews describe customers' personal weight-loss experiences using the products — user-generated content the vendor does not directly control, but which sits in tension with a strict research-use framing.
Strengths & limitations
Strengths
- A genuinely comprehensive Terms & Conditions page covering company/contact, pricing, order processing, payment, shipping liability, refund policy, user responsibilities, and an explicit “NO WEIGHT LOSS CLAIMS, NO HEALTH BENEFIT CLAIMS” statement
- A real, independently checkable Google Business Profile showing a 5.0 rating from 39 reviews, a specific street address, and personal, warm responses from the owner to individual reviewers
- Explicitly and clearly states products are not registered with SAHPRA and are for research purposes only, reinforced throughout the Terms page and Contact page
- Publishes specific, itemised pricing for multiple retatrutide dosages and named delivery options with costs
Limitations
- No business registration or CIPC number is published anywhere; contact email is a personal Gmail address (labsnewyou@gmail.com) rather than a branded company domain
- The refund policy is a strict “NO Returns or Refunds” once delivered, with no exception even for unopened items
- The Terms & Conditions page contains an unfilled template placeholder (“governed by the laws of [Your Country / Jurisdiction]”), suggesting the legal text was adapted from a generic template without full review
- No specific testing laboratory is named; purity is described only as tested in “an independent Laboratory in EU”
- Google review content includes customers openly describing personal weight-loss use of the products (e.g. specific kilograms lost), which the vendor does not control but which this review notes as user-generated content inconsistent with a strict research-use framing
Evidence confidence
Medium-High. A corrected re-check found this review's earlier “404” finding for the Terms & Conditions page was our own error (a wrong URL guess); the real page is genuinely comprehensive. It also found a real Google Business Profile — a specific street address, a 5.0 rating from 39 reviews, and personal owner responses to reviewers — none of which an earlier pass of this research had located.
Methodology score breakdown
| Criterion | Why this score | Points |
|---|---|---|
| Business Transparency | A real Google Business Profile confirms a specific street address (6 Claremont Rd, Woodleigh, KuGompo City, 5241) and phone number; an email address is also published. No business registration or CIPC number was found anywhere. | |
| Testing & Documentation Disclosure | A generic claim of “99% Purity Tested in an independent Laboratory in EU” is made without naming the laboratory. | |
| Independent Verifiability of Testing Claims | No named laboratory exists to independently verify. | |
| Policy Completeness (Shipping, Refunds, Terms, Privacy) | A single, genuinely comprehensive Terms & Conditions page covers terms, refund/return policy (strict no-refunds), and shipping liability in real detail — 3 of 4 core areas with meaningful content. No privacy policy was found anywhere on the site. | |
| Research-Use & Regulatory Framing Clarity | A clear, explicit, repeated statement that products are not registered with SAHPRA and are strictly for research purposes only, including an explicit “no weight loss claims, no health benefit claims” disclaimer and an 18+ notice. | |
| Public Reputation Signals | A real, independently checkable Google Business Profile shows a 5.0 rating from 39 reviews with visible, personal, active responses from the owner to individual reviewers — a substantial, genuinely engaged reputation record, on par with the strongest in this edition. | |
| Website & Policy Reliability | The site functions correctly throughout; an earlier finding that its Terms & Conditions link 404s was this review's own error (an incorrect URL guess), corrected on direct re-check. | |
| Source Accessibility for Independent Review | All pages attempted, including the corrected Terms & Conditions URL and the Google Business Profile, were reasonably accessible. | |
| Total | 65 / 100 | |
Sources for this review
- [23]newyoulab.co.za — Homepage / retatrutide listing nofollow Accessed 2026-09-22
- [70]newyoulab.co.za — Terms & Conditions (correct URL, rendered in full) nofollow Accessed 2026-09-22
- [71]newyoulab.co.za — Contact Us (rendered) nofollow Accessed 2026-09-22
- [72]newyoulab.co.za — All Products category (rendered) nofollow Accessed 2026-09-22
- [73]Google Maps — New You Lab — Google Maps listing (5.0, 39 reviews, address) nofollow Accessed 2026-09-22
Editorial conclusion
This entry was substantially revised on 2026-09-22 after correcting this research's own error: an earlier pass had guessed the wrong Terms & Conditions URL and recorded a false 404, and had not located the vendor's real Google Business Profile. On direct re-check, New You Lab has a genuinely comprehensive Terms & Conditions page, a clear (if customer-unfavourable) no-refunds policy, an explicit non-registration disclaimer, and — most materially — a real, actively-managed Google Business Profile with a 5.0 rating from 39 reviews and personal owner responses. Those findings are why New You Lab scores 65 out of 100 under our frozen methodology (rank #3 of 10 by score in this edition; see How We Rate), a substantial upward correction from this research's earlier, incomplete pass. What remains genuinely limited is business registration detail and a named testing laboratory; see Research Updates for the full correction log.